The right department,
at the right time.
Meditouch is a pre-assessment and appointment assistant built for hospitals and clinics. It listens to the patient’s complaint through structured questions, routes them to the right department and books an appointment by finding a free slot in your hospital information system. When it detects emergency symptoms, it stops the booking flow and directs the patient to 112 (emergency services). It never diagnoses.
The first step of
patient services.
It handles most of the “which department should I see?” and appointment questions that reach your call centre, 24/7 on your website and WhatsApp line.
Collects the complaint, its duration and accompanying symptoms using a question set approved by your institution.
Routes the patient to the appropriate outpatient clinic based on what they describe, reducing bookings in the wrong department.
When emergency symptoms appear, it stops the booking flow and directs the patient to 112 or the emergency department.
Shows available doctors and slots from your hospital information system or booking system, books the appointment and sends an SMS reminder.
Passes the complaint, its duration and the basics to the doctor in a short note, so the consultation starts prepared.
Transfers billing, test results or complaints to the relevant team with a conversation summary.
In healthcare,
the boundaries are clear.
Meditouch is not a doctor; it is the digital front desk of patient services. What it will not do is defined as clearly as what it does.
What Meditouch never does
CLEAR BOUNDARIES- It never diagnoses or suggests medication or treatment.
- It never books an appointment when emergency symptoms appear; it directs the patient to 112 and the emergency department.
- It never asks for more personal data than the appointment requires.
- It never shares information your institution has not approved.
What Meditouch does
THE FRONT DESK OF PATIENT SERVICES- Collects the complaint through structured questions and suggests the right department.
- Starts every conversation with a privacy notice and explicit consent.
- Finds an available doctor and slot and writes the booking to the hospital information system.
- Hands every out-of-scope topic to patient services with a summary.
On your institution’s rules,
inside your systems.
The assistant is set up with your institution’s information and the rules approved by your medical team, connects to your hospital information system and hands over to your staff when needed.
A single line of code goes on the hospital website; your WhatsApp line is connected through the official WhatsApp Business Platform.
Departments, doctors, opening hours and the list of emergency symptoms approved by your medical team are loaded into the assistant.
Free slots are read from the hospital information system, the booking is written back and an intake note goes to the doctor.
Anything outside the assistant’s scope is passed to the call centre or patient services with a conversation summary.
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Meditouch.
In a 30-minute demo, we’ll show the flow with your own departments.
+90 850 303 10 81info@adtouchlabsturkiye.comWhat is a hospital AI assistant?
A hospital AI assistant is an AI chat assistant that greets patients on a hospital or clinic website and WhatsApp line, routes them to the right department based on their complaint and books appointments. Meditouch is the assistant AdTouch Labs Türkiye built for this purpose, and it never diagnoses.
Does Meditouch diagnose?
No. Meditouch never diagnoses or suggests medication or treatment. Its role is to collect the complaint through structured questions, route the patient to the right department or, in an emergency, to 112 and the emergency department, and book appointments.
How does the pre-assessment work?
The assistant first asks about the complaint, its duration and accompanying symptoms, then asks the emergency-symptom questions approved by your medical team. If there are no emergency symptoms, it suggests the right department; if there are, it stops the booking flow and directs the patient to emergency care.
What does it do in an emergency?
It stops the booking flow, tells the patient to call 112 or go to the nearest emergency department without delay, and shows the emergency department’s contact details.
Does it integrate with our hospital information system?
Yes. Meditouch connects to your hospital information system or booking system via API to read available doctors and slots and writes the booking directly into the system. We agree the integration scope for your specific system in the initial meeting.
Is patient data processed in line with KVKK?
Health data is a special category of personal data. That is why every conversation begins with a privacy notice and explicit consent, only the information needed for the appointment is requested and personal data is masked in logs. Data is hosted in Türkiye and never used to train general models, in line with KVKK (Türkiye’s data protection law).
Which languages does it support?
It detects the language the patient writes in and replies in that language; it works in many languages, Turkish and English first. For institutions offering health tourism, it also handles the first contact with international patients.
How are the scope and pricing determined?
Meditouch is sold as a standalone product. The scope depends on the number of channels, the number of departments and the hospital information system integration, and is confirmed in a quote.
See Meditouch
with your institution.
In a 30-minute demo, we show the pre-assessment and booking flow with your own departments and agree the hospital information system integration scope together.
- Phone and WhatsApp
- +90 850 303 10 81
WhatsApp