Cancellation & Refund Policy

Last updated: 27.09.2026

This Cancellation & Refund Policy sets out the cancellation and refund rules for digital products, licences, services and subscription plans sold by ADTOUCH LABS TÜRKİYE BİLGİ TEKNOLOJİLERİ TİC. LTD. ŞTİ. (“AdTouch Labs” or the “Company”) through the adtouchlabsturkiye.com website. It has been prepared in line with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, and forms an integral part of the Distance Sales Agreement. This policy does not in any way limit consumers’ statutory rights. The Turkish version of this policy is the legally binding version.

1. Right of Withdrawal (Consumers)

If you purchased as a consumer, you may exercise your right of withdrawal within 14 days of the day the contract is concluded, without giving any reason and without paying any penalty. However, under Article 15(1) of the Distance Contracts Regulation, the right of withdrawal does not apply to:

• digital content, template files, licence keys and access rights delivered instantly in electronic form (Art. 15(1)(ğ));
• services whose performance has begun with your approval before the withdrawal period expires (Art. 15(1)(h));
• goods prepared in line with your requests or personal needs (Art. 15(1)(b)).

These exceptions apply if, at checkout, you expressly approve that performance should begin immediately and acknowledge that you will lose your right of withdrawal. If you request in writing that a service start after the withdrawal period has expired, you may exercise your right of withdrawal until the service begins.

2. Cancellation and Refunds by Product and Service Type

3. Early Termination of Prepaid Plans and Refund Calculation

Prepaid 3, 6 or 12-month plans are offered at a discounted price. A consumer may end the plan before its term expires without paying any penalty. In that case, the refund is calculated as follows:

Refund = Total amount paid − (Number of months in which the service was provided × Monthly plan price on the order date)

• The month in which the termination notice is received counts as a full month, as it has already begun.
• This calculation simply means that the discount specific to the prepaid plan is given back for the period used; no other penalty or charge is requested from the consumer.
• If the calculated amount is zero or less, no refund is made, but no additional payment is requested.

Example: If TRY 30,000 was paid for a 6-month plan and the monthly plan price on the order date was TRY 6,000, termination during the second month results in a deduction of 2 × 6,000 = TRY 12,000 and a refund of TRY 18,000. (Figures are for illustration only.)

If the service cannot be provided for reasons attributable to the Company, or the Company terminates the contract without just cause, the full fee for the period not provided is refunded without any deduction. For corporate customers who are not consumers, the terms of any separately signed contract or accepted quotation apply; failing these, the principles in this section apply.

4. Defective Performance and Cases Attributable to the Company

If the digital content delivered or the service provided does not comply with the contract, the product page description or the law, you may exercise your elective rights under Articles 11 and 15 of Law No. 6502 (withdrawal from the contract, price reduction, free repair or re-performance, or replacement with a non-defective equivalent where possible), regardless of whether a right of withdrawal exists. Letting us know as soon as you notice a problem helps us resolve it quickly.

5. Advertising Budgets

Unless expressly agreed otherwise, the advertising budget on Google Ads and similar ad platforms is not included in our service fee and is paid by the customer directly to the relevant platform. Such spend is subject to the ad platform’s terms and, as it is not collected by the Company, is outside the scope of the Company’s refunds.

6. How to Request a Cancellation or Refund

1. Send your request by e-mail to info@adtouchlabsturkiye.com or in writing to Skyport Rezidans No:1 Ofis 151, Beylikdüzü / İstanbul. If a subscription cancellation option is available in your customer account, you may also use it.
2. State your name, order number and the product or service you wish to cancel or be refunded for. You do not need to give a reason when exercising the right of withdrawal.
3. If you paid by bank transfer, provide the IBAN to which the refund should be made and the account holder’s name.
4. We will confirm receipt of your request by e-mail. For withdrawal notices, the refund is made within 14 days at the latest of receiving the notice; for other refund requests, within 14 days at the latest of the request being accepted.

7. Refunds of Card Payments

Card payments are refunded through the payment institution iyzico to the card used for payment; refunds cannot be made to another card or account. After the Company initiates the refund, the time it takes for the amount to appear on your card account depends on the processing times of the card-issuing bank; this is usually a few business days but may take longer depending on the bank, and the refund may appear on your next statement. For instalment transactions, the refund may be reflected across the instalments according to your bank’s practice. If the refund does not appear on your account, you may contact your bank with the refund transaction details we provide.

8. Refunds of Bank Transfer Payments

Payments made by bank transfer are refunded to a Turkish lira bank account (IBAN) you provide, held in the name of the holder of the account from which payment was made. No bank charge is deducted for the refund. The Company is not responsible for delays caused by incomplete or incorrect account details; in that case the refund is completed once the correct details are provided.

9. Invoicing

In the event of a refund or cancellation, the issued e-Archive invoice is handled in accordance with tax legislation. Corporate customers registered for e-Invoice may be required by law to issue a return invoice; we will inform you separately if so.

10. Chargebacks

If you experience a problem, we ask that you contact us before initiating a chargeback through your bank; we will review your request promptly. This does not limit your right to dispute a charge with your bank.

11. Your Statutory Rights

Nothing in this policy limits your rights under Law No. 6502 and related legislation. In the event of a dispute, you may apply to the consumer arbitration committee within the monetary limits set each year by the Ministry of Trade, or to the consumer courts for disputes exceeding those limits.

12. Contact

For questions about cancellations and refunds, please contact us at info@adtouchlabsturkiye.com or on +90 850 303 10 81.