Every request reaches
the right department.
Municipal AI is a 24/7 assistant for citizen applications, complaints and information requests. It greets citizens on the municipality’s website and WhatsApp line, records reports with photos and locations, forwards each request to the right department with a tracking number and keeps the citizen informed throughout the process.
Citizens write,
the right department resolves.
It handles and records a significant share of the applications, complaints and information requests that reach your call centre and service buildings, on digital channels.
Turns reports submitted with photos and locations into structured applications.
Forwards each request to the relevant department according to its subject and adds priority information.
Gives every application a tracking number and informs the citizen by SMS as its status changes.
Combines reports about the same location into a single record, reducing the workload of field teams.
Answers questions about services, opening hours, required documents and social support programmes using the municipality’s own information.
Books a suitable appointment at a service building when a matter must be handled in person.
Built around your
municipality’s structure.
The assistant is set up with your departments, services and routing rules, and connects to your existing application system.
A single line of code goes on the municipality’s website; the WhatsApp line is connected through the official WhatsApp Business Platform.
Departments, services, frequently asked questions, required documents and routing rules are loaded into the knowledge base.
Each application is recorded with its photo and location in your existing application or citizen service system via API.
The request reaches the relevant department, and the citizen is informed as its status changes.
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Explore MeditouchQuestions about
Municipal AI.
In the demo, we’ll show the application flow with your own departments.
+90 850 303 10 81info@adtouchlabsturkiye.comWhat is a municipal AI assistant?
A municipal AI assistant is an AI chat assistant that handles citizens’ applications, complaints and information requests on a municipality’s website and WhatsApp line, records them and forwards them to the right department. Municipal AI is the solution AdTouch Labs Türkiye built for this purpose.
Which requests does it handle?
It handles reports about roads, lighting, cleaning and parks, information requests about services, opening hours, required documents and social support programmes, and service building appointments. The scope is defined according to your municipality’s needs.
How do requests reach the right department?
The assistant assesses the subject, location and any photo of the request and forwards it to the relevant department according to your municipality’s routing rules. Reports about the same location are merged into a single record.
Does it integrate with our existing systems?
Yes. It connects to your application or citizen service software via API and writes records directly into your system. We agree the integration scope in the initial meeting.
Which channels does it work on?
It works on the municipality’s website and on its WhatsApp line through the official WhatsApp Business Platform; AdTouch Labs Türkiye is a Meta Tech Provider.
How is citizen data protected?
Every conversation begins with a privacy notice under KVKK (Türkiye’s data protection law), and only the information the application requires is requested. Data is processed on servers in Türkiye, isolated per institution and never used to train general AI models.
How is the scope determined?
The scope depends on the number of channels, your department structure and integration needs, and is confirmed in a quote.
See Municipal AI
for your municipality.
In the demo, we show the application and routing flow with your own departments and agree the integration scope with your existing systems together.
- Phone and WhatsApp
- +90 850 303 10 81
WhatsApp